/**
 * 固定回复模板， 已弃用
 */
export default {
    "zh": [
        {
            "text": "入住前",
            "selected": false,
            "opened": true,
            "children": [
                {
                    "text": "打折",
                    "opened": false,
                    "selected": false,
                    "children":[
                        {
                            "text": "客人要求折扣（住宿时间在一周以上）",
                            "opened": false,
                            "selected": false,
                            "children": [
                                {
                                    "selected": false,
                                    "text": "您好。我这个房子挺受欢迎的呢，一般不打折的，但看到您住的时候比较长，" +
                                    "就破个例给您（3%）的折扣哦。喜欢的话可以尽快订下来哈。",
                                    "icon": "fa fa-warning",
                                },
                            ],
                        },
                        {
                            "text": "客人要求折扣（住宿时间在一周以内）",
                            "opened": false,
                            "selected": false,
                            "children": [
                                {
                                    "selected": false,
                                    "text": "您好。现在的价格已经是最优惠的了呢，所以非常抱歉没办法再给您折扣哦。" +
                                    " 而且我这个房子地理位置/光线/配置很不错的，" +
                                    "也很受欢迎，要是喜欢的话您可以尽快定下来哦。",
                                    "icon": "fa fa-warning",
                                },
                            ],
                        },
                    ]
                },
                {
                    "text": "确认入住时间",
                    "opened": false,
                    "selected": false,
                    "children":[
                        {
                            "text": "入住前客人告诉我们她的飞机几点抵达",
                            "opened": false,
                            "selected": false,
                            "children": [
                                {
                                    "selected": false,
                                    "text": "好的，期待您的到来哦",
                                    "icon": "fa fa-warning",
                                },
                                {
                                    "selected": false,
                                    "text": "您好，好的，我会把房子打扫得干干净净的，期待您的到来哦。",
                                    "icon": "fa fa-warning",
                                },
                            ],
                        },
                        {
                            "text": "客人要求折扣（住宿时间在一周以内）",
                            "opened": false,
                            "selected": false,
                            "children": [
                                {
                                    "selected": false,
                                    "text": "您好。现在的价格已经是最优惠的了呢，所以非常抱歉没办法再给您折扣哦。" +
                                    " 而且我这个房子地理位置/光线/配置很不错的，" +
                                    "也很受欢迎，要是喜欢的话您可以尽快定下来哦。",
                                    "icon": "fa fa-warning",
                                },
                            ],
                        },
                    ]
                },
                {
                    "text": "日期被订",
                    "selected": false,
                    "opened": false,
                    "children":[
                        {
                            "selected": false,
                            "text": "客人想要的日期已经被订了（租期在一周以上）",
                            "opened": false,
                            "children": [
                                {
                                    "selected": false,
                                    "text": "推荐同一房东的其它房子",
                                    "opened": false,
                                    "children": [
                                        {
                                            "selected": false,
                                            "text": "您好。很抱歉，您选这个日期已经订出去了呢。您可以看看我的另一个房子哦，链接是：{XXX}。这个房子也是非常不错的。" +
                                            "您可以考虑一下哦。如果您想订的话，我还可以给您3%的折扣的。期待能够接待您。",
                                            "icon": "fa fa-warning",
                                        }
                                    ]
                                },
                                {
                                    "text": "建议其它日期",
                                    "opened": false,
                                    "selected": false,
                                    "children": [
                                        {
                                            "selected": false,
                                            "text": "您好。不好意思，您选的这个日期已经租出去了哦。我看了，一下，{XXX}到{XXX}还是可以预订的呢，" +
                                            "请问您要不要考虑一下换成这个日期呢？" +
                                            "如果您觉得没问题的话，我还可以另外给您3%的折扣哦。期待您的回复。谢谢。",
                                            "icon": "fa fa-warning",
                                        }
                                    ]
                                },
                            ],
                        },
                        {
                            "text": "客人想要的日期已经被订了（租期在一周以内）",
                            "opened": false,
                            "selected": false,
                            "children": [
                                {
                                    "text": "推荐同一房东的其它房子",
                                    "opened": false,
                                    "selected": false,
                                    "children": [
                                        {
                                            "text": "您好。很抱歉，您选这个日期已经订出去了呢。您可以看看我的另一个房子哦，" +
                                            "链接是：{XXX}。这个房子也是非常不错的。您可以考虑一下哦。期待能够接待您。",
                                            "icon": "fa fa-warning",
                                        }
                                    ]
                                },
                                {
                                    "text": "建议其它日期",
                                    "selected": false,
                                    "opened": false,
                                    "children": [
                                        {
                                            "selected": false,
                                            "text": "您好。不好意思，您选的这个日期已经租出去了哦。我看了，一下，{XXX}（具体日期）到{XXX}（具体日期）还是可以预订的呢，" +
                                            "请问您要不要考虑一下换成这个日期呢？期待您的回复。谢谢。",
                                            "icon": "fa fa-warning",
                                        }
                                    ]
                                },
                            ],
                        },
                    ]
                },
                {
                    "text": "预定咨询",
                    "opened": false,
                    "children":[
                        {
                            "selected": false,
                            "text": "首次咨询回复",
                            "children": [
                                {
                                    "selected": false,
                                    "text": "您好，感谢您对我的房子感兴趣。",
                                    "icon": "fa fa-warning"
                                },
                                {
                                    "selected": false,
                                    "text": "您好，非常感谢您选择我的房子，有什么问题都可以随时联系我的呢。",
                                    "icon": "fa fa-warning"
                                },
                                {
                                    "selected": false,
                                    "text": "您好，感谢您预订我的房子。如果有任何问题，请随时联系我哦。期待您的到来。",
                                    "icon": "fa fa-warning"
                                },
                            ]
                        },
                        {
                            "selected": false,
                            "text": "客人说看到评论说清扫不干净，问现在解决了吗",
                            "children": [
                                {
                                    "selected": false,
                                    "text": "您好，谢谢您对我的房子感兴趣，评论说的清扫问题现在已经解决了，我已经换了另一间专业的清扫公司进行打扫，请不用担心哦。",
                                    "icon": "fa fa-warning"
                                },
                            ]
                        },
                        {
                            "selected": false,
                            "text": "客人问房间里能不能抽烟",
                            "children": [
                                {
                                    "selected": false,
                                    "text": "十分抱歉，房间内是禁止抽烟的哦",
                                    "icon": "fa fa-warning"
                                },
                            ]
                        },
                        {
                            "selected": false,
                            "text": "客人问民宿法实施后，会不会影响入住（要查查cm板块有没有这个订单号）",
                            "children": [
                                {
                                    "selected": false,
                                    "text": "您好，谢谢您对我的房子感兴趣，我正在向政府申请合法经营民宿的资格证 ",
                                    "icon": "fa fa-warning"
                                },
                            ]
                        },
                        {
                            "selected": false,
                            "text": "客人问能不能和房东见面",
                            "children": [
                                {
                                    "selected": false,
                                    "text": "真的非常抱歉，我正在出差，不在本地。但是不用担心，是自助入住的，请下载入住指南，里面有房间的具体地址和取钥匙的方法哦",
                                    "icon": "fa fa-warning"
                                },
                            ]
                        },
                        {
                            "selected": false,
                            "text": "客人问能不能加微信联系",
                            "children": [
                                {
                                    "selected": false,
                                    "text": "不好意思，我不太看微信，您可以在平台这里联系我的，我会马上回复您。",
                                    "icon": "fa fa-warning"
                                },
                            ]
                        },
                        {
                            "selected": false,
                            "text": "客人想寄东西到民宿",
                            "children": [
                                {
                                    "selected": false,
                                    "text": "非常抱歉，因为我白天要上班，而且我不在民宿附近，所以没有办法帮您收快递。如果您确实想寄东西到民宿的话，需要在入住期间由您本人接收哦",
                                    "icon": "fa fa-warning"
                                },
                            ]
                        },
                    ]
                },
                {
                    "text": "客人咨询面积",
                    "opened": false,
                    "children":[
                        {
                            "selected": false,
                            "text": "您好。不好意思具体的面积我不记得了呢。" +
                            "不过这个房子是可以住{XXX}个人的，（有{XXX}张双人床，{XXX}张地板床垫）。 ",
                            "icon": "fa fa-warning"
                        },
                    ]
                },
                {
                    "text": "付款问题",
                    "opened": false,
                    "children":[
                        {
                            "text": "booking的客人问信用卡不能付款的问题",
                            "opened": false,
                            "children": [
                                {
                                "selected": false,
                                "text": "您好，我看到这张订单还是未支付状态，可能是您的信用卡扣款不成功，" +
                                "您可以联系一下booking网站的客服人员，他们会帮您解决这个问题的，请不用担心\n",
                                "icon": "fa fa-warning"
                                }
                            ]
                        },
                    ]
                },
                {
                    "text": "客人想取消订单",
                    "opened": false,
                    "children":[
                        {
                            "text": "客人想要取消订单（airbnb）\n",
                            "opened": false,
                            "children": [
                                {
                                    "selected": false,
                                    "text": "您好，我的房子都设置了严格的退订政策，如果您想要取消订单的话，是没有退款的，请知悉。这个是退订政策的链接，您可以参考一下：\n" +
                                    "https://www.airbnb.com/home/cancellation_policies?locale=en&strict=#strict\n" +
                                    "如果您现在退订的话，只能退还给您50%的款项。（注意这里，如果是距离入住日期只有不到一周的时间，那么是不能退款的），希望您可以理解。\n",
                                    "icon": "fa fa-warning"
                                },
                            ],
                        },
                        {
                            "text": "booking的客人想取消订单",
                            "opened": false,
                            "children": [
                                {
                                    "selected": false,
                                    "text": "十分抱歉，booking.com有取消政策，如果您需要取消订单，麻烦联系一下booking平台的客服人员哦",
                                    "icon": "fa fa-warning"
                                },
                            ],
                        },
                    ]
                },
                {
                    "text": "提前入住",
                    "opened": false,
                    "children":[
                        {
                            "text": "客人询问是否能提前入住/放行李",
                            "opened": false,
                            "children": [
                                {
                                    "selected": false,
                                    "text": "您好，入住时间是在下午4点。因为在您之前还有其他客人入住，他们一般会在上午11点之前退房，然后清扫人员会进房打扫，所以无法让您提前入住。您可以把行李寄存在车站的储物柜里，如果没有储物柜，您也可以在11：30之后进房间放行李，自行锁好行李。请记得把钥匙放回原来的地方，留给清扫人员。谢谢理解。 \n",
                                    "icon": "fa fa-warning"
                                },
                            ],
                        },
                    ]
                },
                {
                    "text": "延迟退房",
                    "opened": false,
                    "children":[
                        {
                            "text": "客人询问是否可以延迟退房",
                            "opened": false,
                            "children": [
                                {
                                    "selected": false,
                                    "text": "您好。我很希望能够答应您，但是在您退房后，清扫人员还需要时间打扫， \n" +
                                    " 而且下一位客人马上就要入住了，所以延迟退房有点困难了呢，真是很抱歉\n" +
                                    " 啊。如果您是担心行李没地方放的话，可以放到车站或机场的储物柜里哦。\n",
                                    "icon": "fa fa-warning"
                                },
                            ],
                        },
                    ]
                },
                {
                    "text": "咨询备品",
                    "opened": false,
                    "children":[
                        {
                            "text": "订单人数不符的时候，和客人说明",
                            "opened": false,
                            "children": [
                                {
                                    "selected": false,
                                    "text": "您好，由于被子枕头之类的生活用品都是根据订单的人数准备的哦，我这边看到您的订单是{XXX}个人，我帮您改一下订单吧，之后我会给您发送更改申请，您可以在帮助中心看到它，如果没错的话麻烦接受一下～",
                                    "icon": "fa fa-warning"
                                },
                            ],
                        },
                    ]
                },
                {
                    "text": "咨询路线",
                    "opened": false,
                    "children":[
                        {
                            "text": "订单人数不符的时候，和客人说明",
                            "opened": false,
                            "children": [
                                {
                                    "selected": false,
                                    "text": "您好，根据平台的隐私政策，如果您还没确认订单的话，我发不了具体地址给您的，但是这个房子离{XXX}车站很近哦，步行{XXX}分钟就可到达。",
                                    "icon": "fa fa-warning"
                                },
                            ],
                        },
                    ]
                },
            ]
        },
        {
            "text": "入住中",
            "opened": true,
            "children": [
                {
                    "opened": false,
                    "selected": false,
                    "text": "房源物品问题",
                    "children":[
                        {
                            "text": "关于wifi的账号密码",
                            "opened": false,
                            "selected": false,
                            "children": [
                                {
                                    "text": "fix wifi",
                                    "opened": false,
                                    "selected": false,
                                    "children": [
                                        {
                                            "selected": false,
                                            "text": "您好，您能找到路由器吗？Wi-Fi的账号密码贴在路由器上",
                                            "icon": "fa fa-warning",
                                        },
                                    ],
                                },
                                {
                                    "text": "pocket Wi-Fi 背面",
                                    "opened": false,
                                    "selected": false,
                                    "children": [
                                        {
                                            "selected": false,
                                            "text": "您好，账户密码贴在pocket wifi的背面",
                                            "icon": "fa fa-warning",
                                        },
                                    ],
                                },
                                {
                                    "text": "pocket Wi-Fi ssid",
                                    "opened": false,
                                    "selected": false,
                                    "children": [
                                        {
                                            "selected": false,
                                            "text": "您好，打开pocketwifi后，请按“ssid”的按钮，就会出现账号和密码",
                                            "icon": "fa fa-warning",
                                        },
                                    ],
                                },
                            ]
                        },
                        {
                            "text": "客人问房间有没有补充的卫生纸（打扫时heyakun）",
                            "opened": false,
                            "selected": false,
                            "children": [
                                {
                                    "text": "您好，请您找一下柜子看看有没有卫生纸，如果没有的话，能麻烦您到便利店买吗，然后把小票拍下发给我，我给您报销哦",
                                    "selected": false,
                                    "icon": "fa fa-warning",
                                },
                            ]
                        },

                    ]
                },
                {
                    "opened": false,
                    "selected": false,
                    "text": "房源设施问题",
                    "children":[
                        {
                            "text": "空调等开不了/没有暖气的情况",
                            "opened": false,
                            "selected": false,
                            "children": [
                                {
                                    "text": "普通班次",
                                    "opened": false,
                                    "selected": false,
                                    "children": [
                                        {
                                            "selected": false,
                                            "text": "您好，您可以重启一下试试吗？如果还不行的话，能否拍照片给我看一下呢？" +
                                            "   出现这种情况真的很不好意思，不过请不要担心，我会一直在这里帮助您的。",
                                            "icon": "fa fa-warning",
                                        },
                                    ],
                                },
                                {
                                    "text": "（针对晚班）-如果看了照片我们还是无法解决",
                                    "opened": false,
                                    "selected": false,
                                    "children": [
                                        {
                                            "selected": false,
                                            "text": " 您好。我马上联系{XXX}(清扫公司/维修人员)处理，不过由于比较晚了，如果他们今 " +
                                            "   晚没法过去的话，明天一早上班马上就过去处理可以吗，真的是太抱歉了，" +
                                            "   没想到会出现这种问题。",
                                            "icon": "fa fa-warning",
                                        }
                                    ]
                                },
                            ]
                        },
                        {
                            "text": "东西坏了的情况",
                            "opened": false,
                            "selected": false,
                            "children": [
                                {
                                    "selected": false,
                                    "text": "普通班次",
                                    "opened": false,
                                    "children": [
                                        {
                                            "selected": false,
                                            "text": "您好。很抱歉出现这种情况呀。可能是上一个客人弄坏了，而清扫人员又没有检查出来。" +
                                            "您方便给我拍个照片吗？我和清扫人员确认一下，我会尽量在{XXX}(15分钟/30分钟)内给您回复的。",
                                            "icon": "fa fa-warning",
                                        },
                                    ],
                                },
                                {
                                    "text": "针对晚班",
                                    "opened": false,
                                    "selected": false,
                                    "children": [
                                        {
                                            "selected": false,
                                            "text": "您好。很抱歉出现这种情况呀。可能是上一个客人弄坏了，而清扫人员又没" +
                                            "有检查出来。您方便给我拍个照片吗？我和清扫人员确认一下，因为现在已" +
                                            "经有点晚了，如果清扫没法过去处理的话，可以明天再来帮您解决吗?",
                                            "icon": "fa fa-warning",
                                        }
                                    ]
                                },
                            ]
                        },
                        {
                            "text": "没电的情况",
                            "opened": false,
                            "children": [
                                {
                                    "selected": false,
                                    "text": "您好。不好意思给您造成不便了，请问您是否可以把电闸的照片拍给我看一下？" +
                                    "这样我会比较容易判断是什么问题呢。",
                                    "icon": "fa fa-warning",
                                }
                            ]
                        },
                        {
                            "text": "没热水的情况",
                            "opened": false,
                            "children": [
                                {
                                    "selected": false,
                                    "text": "您好。抱歉给您造成了不便呢，我有点忘记热水器长什么样了，请问您可以拍个照片给我看看吗？",
                                    "icon": "fa fa-warning",
                                }
                            ]
                        },
                        {
                            "text": "客人问房间有没有牙膏牙刷",
                            "opened": false,
                            "children": [
                                {
                                    "selected": false,
                                    "text": "您好，房间里有基本的生活用品，但是牙膏牙刷需要您自备哦， 因为客人对牙刷的要求各不相同，我也不方便提供呢，真的不好意思。",
                                    "icon": "fa fa-warning",
                                }
                            ]
                        },
                    ]
                },
                {
                    "opened": false,
                    "selected": false,
                    "text": "清扫问题",
                    "children":[
                        {
                            "text": "客人入住发现房间不干净",
                            "opened": false,
                            "selected": false,
                            "children": [
                                {
                                    "selected": false,
                                    "text": "十分抱歉！能麻烦您给我发一下房间的照片，我马上和清扫公司确认一下情况。或者您把行李先放到房间里面，然后到外面先吃个饭或者先逛一逛，记得把钥匙留下，让清扫人员进门打扫哦",
                                    "icon": "fa fa-warning",
                                },
                            ]
                        },
                        {
                            "text": "客人说垃圾不知道怎么处理",
                            "opened": false,
                            "selected": false,
                            "children": [
                                {
                                    "selected": false,
                                    "text": "您好，在日本扔垃圾是需要分类的哦，如果您不会处理垃圾分类的话，请先把垃圾放在房间里，您退房后会有清扫人员过来处理的。",
                                    "icon": "fa fa-warning",
                                },
                            ]
                        },
                    ]
                },
                {
                    "opened": false,
                    "selected": false,
                    "text": "钥匙问题",
                    "children":[
                        {
                            "text": "到了入住时间，但是客人在指定地方找不到钥匙",
                            "opened": false,
                            "selected": false,
                            "children": [
                                {
                                    "selected": false,
                                    "text": "真的不好意思，我马上和清扫人员确认一下钥匙在哪。另外，请问您有下载入住指南吗？里面有具体地址和取钥匙的方法，您现在确认一下是否到达了正确的地址，是否按照入住指南里的方法取钥匙哦",
                                    "icon": "fa fa-warning",
                                },
                            ]
                        },
                    ]
                },
                {
                    "text": "致歉",
                    "opened": false,
                    "children": [
                        {
                            "selected": false,
                            "text": "您好，非常抱歉给您造成了不便。",
                            "icon": "fa fa-warning",
                        },
                        {
                            "selected": false,
                            "text": "您好，出现这种情况真的很抱歉，我知道您现在比较焦虑，请不要担心，我马上帮您处理。",
                            "icon": "fa fa-warning",
                        },
                        {
                            "selected": false,
                            "text": "您好，很抱歉给您造成不便了，我现在马上处理，我尽量在{XXX}(15分钟/半个小时)内回复您好吗？",
                            "icon": "fa fa-warning",
                        },
                    ]
                }
            ]
        },
        {
            "text": "入住后",
            "opened": true,
            "selected": false,
            "children": [
                {
                    "text": "客人通知已退房",
                    "selected": false,
                    "opened": false,
                    "children": [
                        {
                            "selected": false,
                            "text": "谢谢您。希望下次还能接待您哦。",
                            "icon": "fa fa-warning",
                        },
                        {
                            "selected": false,
                            "text": "您好，遇到您这么好的客人真是我的荣幸，下次再来玩还要住我的房子哦。祝您天天开心.",
                            "icon": "fa fa-warning",
                        },
                    ],
                }
            ]
        }
    ],
    "jp": [
        {
            "text": "入住前",
            "selected": false,
            "opened": true,
            "children": [
                {
                    "text": "打折",
                    "opened": false,
                    "selected": false,
                    "children":[
                        {
                            "text": "客人要求折扣（住宿时间在一周以上）",
                            "opened": false,
                            "selected": false,
                            "children": [
                                {
                                    "selected": false,
                                    "text": "お問い合わせありがとうございます、こちらは{XXX}日連泊のゲスト様のみに{XXX}％の割引をさせていただきます。いかがでしょうか",
                                    "icon": "fa fa-warning",
                                },
                            ],
                        },
                        {
                            "text": "客人要求折扣（住宿时间在一周以内）",
                            "opened": false,
                            "selected": false,
                            "children": [
                                {
                                    "selected": false,
                                    "text": "申し訳ないのですが、残念ながら家賃と清掃料金はかなり高いため，これ以上の割引ができかねます。どうかご了承下さい。",
                                    "icon": "fa fa-warning",
                                },
                            ],
                        },
                    ]
                },
                {
                    "text": "确认入住时间",
                    "opened": false,
                    "selected": false,
                    "children":[
                        {
                            "text": "入住前客人告诉我们她的飞机几点抵达",
                            "opened": false,
                            "selected": false,
                            "children": [
                                {
                                    "selected": false,
                                    "text": "かしこまりました、心からお待ちしております",
                                    "icon": "fa fa-warning",
                                },
                                {
                                    "selected": false,
                                    "text": "お部屋綺麗に掃除いたします、ご到着を心から期待しております。",
                                    "icon": "fa fa-warning",
                                },
                            ],
                        },
                    ]
                },
                {
                    "text": "日期被订",
                    "selected": false,
                    "opened": false,
                    "children":[
                        {
                            "selected": false,
                            "text": "客人想要的日期已经被订了（租期在一周以上）",
                            "opened": false,
                            "children": [
                                {
                                    "selected": false,
                                    "text": "推荐同一房东的其它房子",
                                    "opened": false,
                                    "children": [
                                        {
                                            "selected": false,
                                            "text": "ご興味を持っていただき、ありがとうございます。申し訳ありませんが、こちらの日程では空きがございません。近隣の部屋でよろしければ、まだ空いています、こちらはリンクです{XXX}、（この部屋を予約する場合は3％の割引をさせていただきます）いかがでしょうか。",
                                            "icon": "fa fa-warning",
                                        }
                                    ]
                                },
                                {
                                    "text": "建议其它日期",
                                    "opened": false,
                                    "selected": false,
                                    "children": [
                                        {
                                            "selected": false,
                                            "text": "ご興味を持っていただき、ありがとうございます。申し訳ありませんが、こちらの日程では空きがございません。別の日程でこの部屋を予約する場合，3％の割引をさせていただきます、いかがでしょうか。",
                                            "icon": "fa fa-warning",
                                        }
                                    ]
                                },
                            ],
                        },
                        {
                            "text": "客人想要的日期已经被订了（租期在一周以内）",
                            "opened": false,
                            "selected": false,
                            "children": [
                                {
                                    "text": "推荐同一房东的其它房子",
                                    "opened": false,
                                    "selected": false,
                                    "children": [
                                        {
                                            "text": "ご興味を持っていただき、ありがとうございます。申し訳ありませんが、そちらの日程では空きがありません。同じ日程で、似たような部屋でしたら、こちらの部屋が空いております（link{XXX}）。もし、ご興味がございましたら教えてください",
                                        }
                                    ]
                                },
                                {
                                    "text": "建议其它日期",
                                    "selected": false,
                                    "opened": false,
                                    "children": [
                                        {
                                            "selected": false,
                                            "text": "ご興味を持っていただき、ありがとうございます。申し訳ありませんが、その日程では空きがありません。カレンダーを確認したところ、{XXX}日から{XXX}日までは空いています。もし、ご興味がございましたら教えてください。",
                                            "icon": "fa fa-warning",
                                        }
                                    ]
                                },
                            ],
                        },
                    ]
                },
                {
                    "text": "预定咨询",
                    "opened": false,
                    "children":[
                        {
                            "selected": false,
                            "text": "首次咨询回复",
                            "children": [
                                {
                                    "selected": false,
                                    "text": "興味を持っていただき、ありがとうございます。",
                                    "icon": "fa fa-warning"
                                },
                                {
                                    "selected": false,
                                    "text": "今回弊屋を選んでいただきありがとうございます。ご質問がございましたらいつでもお問い合わせください。",
                                    "icon": "fa fa-warning"
                                },
                                {
                                    "selected": false,
                                    "text": "ご予約ありがとうございました。何かご不明な点がございましたら、",
                                    "icon": "fa fa-warning"
                                },
                            ]
                        },
                        {
                            "selected": false,
                            "text": "客人说看到评论说清扫不干净，问现在解决了吗",
                            "children": [
                                {
                                    "selected": false,
                                    "text": "こんにちは、うちのアパートに青眼をくださって本当にありがとうございます。レビューには言われる掃除の問題は今すでに解決しました。すでに他のよりプロの掃除会社に頼みましたから、ご心配ないでくださいませ。",
                                    "icon": "fa fa-warning"
                                },
                            ]
                        },
                        {
                            "selected": false,
                            "text": "客人问房间里能不能抽烟",
                            "children": [
                                {
                                    "selected": false,
                                    "text": "申し訳ございませんが、部屋には喫煙が禁止です",
                                    "icon": "fa fa-warning"
                                },
                            ]
                        },
                        {
                            "selected": false,
                            "text": "客人问民宿法实施后，会不会影响入住（要查查cm板块有没有这个订单号）",
                            "children": [
                                {
                                    "selected": false,
                                    "text": "こんにちは、うちのアパートに青眼をくださって本当にありがとうございます。いま政府に民泊届出を申し込んでいます。",
                                    "icon": "fa fa-warning"
                                },
                            ]
                        },
                        {
                            "selected": false,
                            "text": "客人问能不能和房东见面",
                            "children": [
                                {
                                    "selected": false,
                                    "text": "申し訳ございませんが。今出張中ですので、ローカルにいないんです。でもうちのアパートはセルフチェックインになりますので、詳しい場所情報と鍵を受け取る方法がつけられる案内書をダンロードして、ご自分でチェックインしてください。",
                                    "icon": "fa fa-warning"
                                },
                            ]
                        },
                        {
                            "selected": false,
                            "text": "客人问能不能加微信联系",
                            "children": [
                                {
                                    "selected": false,
                                    "text": "すみませんが、あまりLINEを使わないんです。より早く返事がですますので、フォッマトで連絡してくださいませ。",
                                    "icon": "fa fa-warning"
                                },
                            ]
                        },
                        {
                            "selected": false,
                            "text": "客人想寄东西到民宿",
                            "children": [
                                {
                                    "selected": false,
                                    "text": "すみませんが、昼には出勤になりますので、アパートのあたりにいないんで、郵便物を届けることができません。とてもアパートに郵便物を郵送したいん場合には、チェックインの間にご本人が届けることになります。",
                                    "icon": "fa fa-warning"
                                },
                            ]
                        },
                    ]
                },
                {
                    "text": "客人咨询面积",
                    "opened": false,
                    "children":[
                        {
                            "selected": false,
                            "text": "您好。不好意思具体的面积我不记得了呢。" +
                            "お問い合わせありがとうございます。具体的な数字が覚えておりませんが、ツインベッド{XXX}台と布団・マットレス{XXX}セットがございます。{XXX}人グループ向けの部屋なのでご安心下さい ",
                            "icon": "fa fa-warning"
                        },
                    ]
                },
                {
                    "text": "付款问题",
                    "opened": false,
                    "children":[
                        {
                            "text": "booking的客人问信用卡不能付款的问题",
                            "opened": false,
                            "children": [
                                {
                                    "selected": false,
                                    "text": "こんにちは、ご予約はまだ支払わない状態とわかりました。多分クレジットカードの決済は失敗した原因なんです。" +
                                    "Booking.comのスタッフが助けますので、彼らに連絡してくださいませ。\n",
                                    "icon": "fa fa-warning"
                                }
                            ]
                        },
                    ]
                },
                {
                    "text": "客人想取消订单",
                    "opened": false,
                    "children":[
                        {
                            "text": "客人想要取消订单（airbnb）\n",
                            "opened": false,
                            "children": [
                                {
                                    "selected": false,
                                    "text": "こんにちは、うちのアパートは厳しいキャンセルポリーシを設定されていますので、お客様が予約をキャンセルしたら、返金することができません。ご了承くださいませ。これはキャンセルポリーシのリンクです。\n" +
                                    "https://www.airbnb.com/home/cancellation_policies?locale=en&strict=#strict\n" +
                                    "今予約をキャンセルしたら、返金は50％になります。\n" +
                                    "「チェックイン日まで一週間を足りない場合には、返金は0になります。」ご理解くださいませ。\n",
                                    "icon": "fa fa-warning"
                                }
                            ]
                        },
                        {
                            "text": "booking的客人想取消订单",
                            "opened": false,
                            "children": [
                                {
                                    "selected": false,
                                    "text": "すみません、キャンセルなら、booking.comプラットフォームを連絡してください、こちらはbooking.comのキャンセルポリシーを従います、ご迷惑をかけて大変申し訳ございません。",
                                    "icon": "fa fa-warning"
                                },
                            ],
                        },
                    ]
                },
                {
                    "text": "提前入住",
                    "opened": false,
                    "children":[
                        {
                            "text": "客人询问是否能提前入住/放行李",
                            "opened": false,
                            "children": [
                                {
                                    "selected": false,
                                    "text": "お問い合わせありがとうございます。部屋の清掃がかなり時間がかかりますので、チェックアウトは11時、チェックインは16時とさせていただきます。11時半以後はお荷物を先にお部屋の中に置いても構いません。しかし、鍵がないと清掃はできなくなりますので、お手数ですが、取った鍵を元の位置を戻してください。\n",
                                    "icon": "fa fa-warning"
                                },
                            ],
                        },
                    ]
                },
                {
                    "text": "延迟退房",
                    "opened": false,
                    "children":[
                        {
                            "text": "客人询问是否可以延迟退房",
                            "opened": false,
                            "children": [
                                {
                                    "selected": false,
                                    "text": " ご希望に添えることができません。すぐ次のゲストさんがいらっしゃるため、掃除の時間を確保したいです。お荷物の置き場所に対してご心配であれば、駅や空港のロッカーに預けることができますのでそちらをご利用ください。\n",
                                    "icon": "fa fa-warning"
                                },
                            ],
                        },
                    ]
                },
                {
                    "text": "咨询备品",
                    "opened": false,
                    "children":[
                        {
                            "text": "订单人数不符的时候，和客人说明",
                            "opened": false,
                            "children": [
                                {
                                    "selected": false,
                                    "text": "こんにちは、枕や布団などの寝具と生活用品はご予約の人数によって用意させていただきます。今ご予約の人数は{XXX}名ですので、予約の人数を変更させていただけませんか。すぐ変更の申込みを送信致しますので、ヘルプセンーターによく調べてください。間違いなければ、申込みを受けてお願いします。",
                                    "icon": "fa fa-warning"
                                },
                            ],
                        },
                    ]
                },
                {
                    "text": "咨询路线",
                    "opened": false,
                    "children":[
                        {
                            "text": "订单人数不符的时候，和客人说明",
                            "opened": false,
                            "children": [
                                {
                                    "selected": false,
                                    "text": "こんにちは、フォッマトのルールより、お客様が予約を確認していない場合には、詳しい場所情報を送信することができません。でも、うちのアパートは{XXX}駅までとても近いです。歩いでただ{XXX}分をかかります。\n",
                                    "icon": "fa fa-warning"
                                },
                            ],
                        },
                    ]
                },
            ]
        },
        {
            "text": "入住中",
            "opened": true,
            "children": [
                {
                    "opened": false,
                    "selected": false,
                    "text": "房源物品问题",
                    "children":[
                        {
                            "text": "关于wifi的账号密码",
                            "opened": false,
                            "selected": false,
                            "children": [
                                {
                                    "text": "fix wifi",
                                    "opened": false,
                                    "selected": false,
                                    "children": [
                                        {
                                            "selected": false,
                                            "text": "こんにちは、wifiルーターを見つかれますか。ユーザー名とパスワードがルーターの上に貼られています。",
                                            "icon": "fa fa-warning",
                                        },
                                    ],
                                },
                                {
                                    "text": "pocket Wi-Fi 背面",
                                    "opened": false,
                                    "selected": false,
                                    "children": [
                                        {
                                            "selected": false,
                                            "text": "こんにちは、ユーザー名とパスワードがデバイスのバックにあります。",
                                            "icon": "fa fa-warning",
                                        },
                                    ],
                                },
                                {
                                    "text": "pocket Wi-Fi ssid",
                                    "opened": false,
                                    "selected": false,
                                    "children": [
                                        {
                                            "selected": false,
                                            "text": "こんにちは、pocket Wi-Fiを開きますと、ssidのボータンを押したら、ユーザー名とパスワードが現れます。",
                                            "icon": "fa fa-warning",
                                        },
                                    ],
                                },
                            ]
                        },
                        {
                            "text": "客人问房间有没有补充的卫生纸（打扫时heyakun）",
                            "opened": false,
                            "selected": false,
                            "children": [
                                {
                                    "text": ".申し訳ございませんか、ロッカーにはトイレペーパーがあるかどうかと確認してください。まだない場合には、コンビニで買ってくださいませんか。それで、レシートの写真をこちらに送信してくださいませ。こちらが支払います。",
                                    "selected": false,
                                    "icon": "fa fa-warning",
                                },
                            ]
                        },

                    ]
                },
                {
                    "opened": false,
                    "selected": false,
                    "text": "房源设施问题",
                    "children":[
                        {
                            "text": "空调等开不了/没有暖气的情况",
                            "opened": false,
                            "selected": false,
                            "children": [
                                {
                                    "text": "普通班次",
                                    "opened": false,
                                    "selected": false,
                                    "children": [
                                        {
                                            "selected": false,
                                            "text": "ご迷惑をかけいたしまして大変申し訳御座いません。お手数ですがまずそちらをリセットしていただきませんか。もしまだ作動しない場合はお写真をお送りいただきますか。修理の人に連絡いたします。",
                                            "icon": "fa fa-warning",
                                        },
                                    ],
                                },
                                {
                                    "text": "（针对晚班）-如果看了照片我们还是无法解决",
                                    "opened": false,
                                    "selected": false,
                                    "children": [
                                        {
                                            "selected": false,
                                            "text": " ご迷惑をかけいたしまして、大変申し訳御座いません、今はすでに清掃会社修理スタッフと連絡しましたが、現在の時点ではそちらに向かうのはできかねます。明日朝の{XXX}時ごろ到着して点検します。お手数ですが、鍵を取った位置に置いてください。",
                                            "icon": "fa fa-warning",
                                        }
                                    ]
                                },
                            ]
                        },
                        {
                            "text": "东西坏了的情况",
                            "opened": false,
                            "selected": false,
                            "children": [
                                {
                                    "selected": false,
                                    "text": "普通班次",
                                    "opened": false,
                                    "children": [
                                        {
                                            "selected": false,
                                            "text": "ご迷惑をかけいたしまして、大変申し訳ございません。前のゲストさんによるもので、清掃時に確認ができなかった可能性がございますので、清掃員と確認いたします。破損箇所のお写真をいただいてもいいですか？15/30{XXX}以内にお返事いたします。しばらくお待ちください。",
                                            "icon": "fa fa-warning",
                                        },
                                    ],
                                },
                                {
                                    "text": "针对晚班",
                                    "opened": false,
                                    "selected": false,
                                    "children": [
                                        {
                                            "selected": false,
                                            "text": "ご迷惑をかけいたしまして、大変申し訳ございません。前のゲストさんによるもので、清掃時に確認ができなかった可能性がございますので、清掃員と確認いたします。破損箇所のお写真をいただいてもいいですか？この時間帯では掃除できかねる場合もございます、後日の修理になることもございますので、ご了承ください。",
                                            "icon": "fa fa-warning",
                                        }
                                    ]
                                },
                            ]
                        },
                        {
                            "text": "没电的情况",
                            "opened": false,
                            "children": [
                                {
                                    "selected": false,
                                    "text": "ご迷惑をかけて大変申し訳御座いません、電気 ブレーカーの写真を送りいただきますか。そうしていただけると原因も確認しやすいです。",
                                    "icon": "fa fa-warning",
                                }
                            ]
                        },
                        {
                            "text": "没热水的情况",
                            "opened": false,
                            "children": [
                                {
                                    "selected": false,
                                    "text": " ご迷惑をかけて大変申し訳御座いません、ウォーターヒーターの写真を送っていただけますか？",
                                    "icon": "fa fa-warning",
                                }
                            ]
                        },
                        {
                            "text": "客人问房间有没有牙膏牙刷",
                            "opened": false,
                            "children": [
                                {
                                    "selected": false,
                                    "text": "こんにちは、お客様達は歯ブラシに対しての要求は別々なので、こちらは歯ブラシと歯磨きを用意していません。でも、タオルやシャンプーなどの他の基本的な生活用品を全て用意しています。ご理解くださいませ。",
                                    "icon": "fa fa-warning",
                                }
                            ]
                        },
                    ]
                },
                {
                    "opened": false,
                    "selected": false,
                    "text": "清扫问题",
                    "children":[
                        {
                            "text": "客人入住发现房间不干净",
                            "opened": false,
                            "selected": false,
                            "children": [
                                {
                                    "selected": false,
                                    "text": "申し訳ございません、いま部屋の写真をこちらに送信してくださいませんか。すぐ掃除会社と確認致します。一応荷物を部屋に置いて、まず外でご飯をたべったり、散歩したりしてくださいませんか。鍵を元のところに置いてと忘れないでくださいませ。掃除スタッフさんがすぐ掃除を行います。",
                                    "icon": "fa fa-warning",
                                },
                            ]
                        },
                        {
                            "text": "客人说垃圾不知道怎么处理",
                            "opened": false,
                            "selected": false,
                            "children": [
                                {
                                    "selected": false,
                                    "text": "こんにちは、日本ではゴミを捨てる場合には、分類しなければなりません。分類方法が知らなければ、ゴミを部屋に置いてください。お客様はチェックアウトすると、掃除のスタッフさんが処理します。",
                                    "icon": "fa fa-warning",
                                },
                            ]
                        },

                    ]
                },
                {
                    "opened": false,
                    "selected": false,
                    "text": "钥匙问题",
                    "children":[
                        {
                            "text": "到了入住时间，但是客人在指定地方找不到钥匙",
                            "opened": false,
                            "selected": false,
                            "children": [
                                {
                                    "selected": false,
                                    "text": "申し訳ございません、今すぐ掃除のスタッフさんと確認致します。ちなみに、お客様はチェックイン案内書をダンロードしましたか、チェックイン案内書には詳しいチェックイン方法があります。また、今ただしい場所に着いたかどうか、正しい鍵を受け取る方法に従ったかどうかともう一度確認してくださいませ。",
                                    "icon": "fa fa-warning",
                                },
                            ]
                        },
                    ]
                },
                {
                    "text": "致歉",
                    "opened": false,
                    "children": [
                        {
                            "selected": false,
                            "text": "ご迷惑をかけて大変申し訳ございません。",
                            "icon": "fa fa-warning",
                        },
                        {
                            "selected": false,
                            "text": "このようなことが発生して誠に申し訳ございます。混乱されていらっしゃると思いますがどうか落ち着いてください。すぐ対応いたします",
                            "icon": "fa fa-warning",
                        },
                        {
                            "selected": false,
                            "text": "ご迷惑をかけて大変申し訳御座いません、今直ぐ処理いたしますので。15／30{XXX}分以内にお返事いたします",
                            "icon": "fa fa-warning",
                        },
                    ]
                }
            ]
        },
        {
            "text": "入住后",
            "opened": true,
            "selected": false,
            "children": [
                {
                    "text": "客人通知已退房",
                    "selected": false,
                    "opened": false,
                    "children": [
                        {
                            "selected": false,
                            "text": "弊屋をご利用頂いてありがとうございました。機会が有れば是非またお越しください",
                            "icon": "fa fa-warning",
                        },
                        {
                            "selected": false,
                            "text": "あなたのような素敵なゲストに出会って嬉しいです。機会があれば是非またお越しください。",
                            "icon": "fa fa-warning",
                        },
                    ],
                }
            ]
        }
    ],
    "en": [
        {
            "text": "入住前",
            "selected": false,
            "opened": true,
            "children": [
                {
                    "text": "打折",
                    "opened": false,
                    "selected": false,
                    "children":[
                        {
                            "text": "客人要求折扣（住宿时间在一周以上）",
                            "opened": false,
                            "selected": false,
                            "children": [
                                {
                                    "selected": false,
                                    "text": "Hello. Usually there is no discount，but I see that you are renting for a long stay. In this case I can offer you a (3%) discount. Is this ok for you? ",
                                    "icon": "fa fa-warning",
                                },
                            ],
                        },
                        {
                            "text": "客人要求折扣（住宿时间在一周以内）",
                            "opened": false,
                            "selected": false,
                            "children": [
                                {
                                    "selected": false,
                                    "text": "Hello. As the current price is the cheapest, I am sorry that I couldn’t offer any discount. But this house is of good {XXX}location/light/equipment{XXX}, I believe you will find it worth the money when you get here. And I look forward to host you.",
                                    "icon": "fa fa-warning",
                                },
                            ],
                        },
                    ]
                },
                {
                    "text": "确认入住时间",
                    "opened": false,
                    "selected": false,
                    "children":[
                        {
                            "text": "入住前客人告诉我们她的飞机几点抵达",
                            "opened": false,
                            "selected": false,
                            "children": [
                                {
                                    "selected": false,
                                    "text": "Sounds good. Looking forward to your arrival.",
                                    "icon": "fa fa-warning",
                                },
                                {
                                    "selected": false,
                                    "text": "Great. I will clean the house well for you. Looking forward to your arrival.",
                                    "icon": "fa fa-warning",
                                },
                            ],
                        },
                    ]
                },
                {
                    "text": "日期被订",
                    "selected": false,
                    "opened": false,
                    "children":[
                        {
                            "selected": false,
                            "text": "客人想要的日期已经被订了（租期在一周以上）",
                            "opened": false,
                            "children": [
                                {
                                    "selected": false,
                                    "text": "推荐同一房东的其它房子",
                                    "opened": false,
                                    "children": [
                                        {
                                            "selected": false,
                                            "text": "Hello. I'm sorry that this date has been booked. But I have another room available. Here is the link: {XXX}. This house is also very good. AndI can give you a 3% discount if you reserve it. ",
                                            "icon": "fa fa-warning",
                                        }
                                    ]
                                },
                                {
                                    "text": "建议其它日期",
                                    "opened": false,
                                    "selected": false,
                                    "children": [
                                        {
                                            "selected": false,
                                            "text": "Hello. I'm sorry that this date has been booked. But {XXX} to {XXX} is still available, would you like to change the date? I could also offer a 3% discount if the date is acceptable for you. Looking forward to your reply. Thanks.",
                                            "icon": "fa fa-warning",
                                        }
                                    ]
                                },
                            ],
                        },
                        {
                            "text": "客人想要的日期已经被订了（租期在一周以内）",
                            "opened": false,
                            "selected": false,
                            "children": [
                                {
                                    "text": "推荐同一房东的其它房子",
                                    "opened": false,
                                    "selected": false,
                                    "children": [
                                        {
                                            "text": "Hello. I'm sorry that this date has been booked. But I have another room available. Here is the link: {XXX}. This house is also very good. Would you like to consider it? I look forward to your reply.",
                                            "icon": "fa fa-warning",
                                        }
                                    ]
                                },
                                {
                                    "text": "建议其它日期",
                                    "selected": false,
                                    "opened": false,
                                    "children": [
                                        {
                                            "selected": false,
                                            "text": "Hello. I'm sorry that this date has been booked. But {XXX} to {XXX} is still available, would you like to change the date? Looking forward to your reply. Thanks.",
                                            "icon": "fa fa-warning",
                                        }
                                    ]
                                },
                            ],
                        },
                    ]
                },
                {
                    "text": "预定咨询",
                    "opened": false,
                    "children":[
                        {
                            "selected": false,
                            "text": "首次咨询回复",
                            "children": [
                                {
                                    "selected": false,
                                    "text": "Hello. Thank you for taking interest in my house.",
                                    "icon": "fa fa-warning"
                                },
                                {
                                    "selected": false,
                                    "text": "Hello. Thank you for choosing my house. Should you have any questions, please don’t hesitate to contact me.",
                                    "icon": "fa fa-warning"
                                },
                                {
                                    "selected": false,
                                    "text": "Hello. It’s really my honor to host you. If you have any questions, please feel free to ask me. Looking forward to your arrival.",
                                    "icon": "fa fa-warning"
                                },
                            ]
                        },
                        {
                            "selected": false,
                            "text": "客人说看到评论说清扫不干净，问现在解决了吗",
                            "children": [
                                {
                                    "selected": false,
                                    "text": "Hello, thanks for your interest to my apartment. The cleaning problem that reviewed has been solved. I already change another professional cleaning company to clean the room, don’t worry about that.",
                                    "icon": "fa fa-warning"
                                },
                            ]
                        },
                        {
                            "selected": false,
                            "text": "客人问房间里能不能抽烟",
                            "children": [
                                {
                                    "selected": false,
                                    "text": "sorry, please do not smoke in the room",
                                    "icon": "fa fa-warning"
                                },
                            ]
                        },
                        {
                            "selected": false,
                            "text": "客人问民宿法实施后，会不会影响入住（要查查cm板块有没有这个订单号）",
                            "children": [
                                {
                                    "selected": false,
                                    "text": "Hello, thanks for your question. I’m applying to the government for the certified. If you book my apartment, please don’t worry about that.",
                                    "icon": "fa fa-warning"
                                },
                            ]
                        },
                        {
                            "selected": false,
                            "text": "客人问能不能和房东见面",
                            "children": [
                                {
                                    "selected": false,
                                    "text": "Sorry that I’m on a business trip, I’m not in the location. Don’t worry about that, you can check in by yourselves. Please download the guide-book that I sent to you, there’re the detailed address and the way of getting key.\n",
                                    "icon": "fa fa-warning"
                                },
                            ]
                        },
                        {
                            "selected": false,
                            "text": "客人问能不能加微信联系",
                            "children": [
                                {
                                    "selected": false,
                                    "text": "Sorry that I don’t have skype. You can contact me in Airbnb platform, I’ll reply you as soon as possible.",
                                    "icon": "fa fa-warning"
                                },
                            ]
                        },
                        {
                            "selected": false,
                            "text": "客人想寄东西到民宿",
                            "children": [
                                {
                                    "selected": false,
                                    "text": "I can’t help you to sign for the delivery because I go to work during the day and I don’t live around the apartment. And if you wanna send the delivery to my apartment, you can receive it by yourself during your living time.",
                                    "icon": "fa fa-warning"
                                },
                            ]
                        },
                    ]
                },
                {
                    "text": "客人咨询面积",
                    "opened": false,
                    "children":[
                        {
                            "selected": false,
                            "text": "Hello. Sorry that I forget the specific size. But the house is enough for {XXX} people. There is {XXX}(a double bed and a tatami){XXX}.",
                            "icon": "fa fa-warning"
                        },
                    ]
                },
                {
                    "text": "付款问题",
                    "opened": false,
                    "children":[
                        {
                            "text": "booking的客人问信用卡不能付款的问题",
                            "opened": false,
                            "children": [
                                {
                                    "selected": false,
                                    "text": "Hi there，\n" +
                                    "The reservation is still unpaid status. \n" +
                                    "You may contact the Booking platform customer service for help on the payment issues.  I really can‘t help you on that.I am sorry. \n" +
                                    "Thanks!\n",
                                    "icon": "fa fa-warning"
                                }
                            ]
                        },
                    ]
                },
                {
                    "text": "客人想取消订单",
                    "opened": false,
                    "children":[
                        {
                            "text": "客人想要取消订单（airbnb）\n",
                            "opened": false,
                            "children": [
                                {
                                    "selected": false,
                                    "text": "Hello, I understand your situation, but my room was set with strict cancellation policy. You can view the links below to find out:\n" +
                                    "https://www.airbnb.com/home/cancellation_policies?locale=en&strict=#strict\n" +
                                    "So if you cancel the reservation, only 50% of your payment can be returned.(Note that, if it is only less than a week before the reserved date, then it is not refundable.) I hope you can understand.\n",
                                    "icon": "fa fa-warning"
                                }
                            ]
                        },
                        {
                            "text": "booking的客人想取消订单",
                            "opened": false,
                            "children": [
                                {
                                    "selected": false,
                                    "text": "I am sorry for that , the booking platform has its cancellation policy . So I really can’t help you. You can cancel the reservation through the booking platform and obey the platform cancellation policy . \n",
                                    "icon": "fa fa-warning"
                                },
                            ],
                        },
                    ]
                },
                {
                    "text": "提前入住",
                    "opened": false,
                    "children":[
                        {
                            "text": "客人询问是否能提前入住/放行李",
                            "opened": false,
                            "children": [
                                {
                                    "selected": false,
                                    "text": "   Hi. As there may have other guests living in the apartment before you, they\n" +
                                    "   will check out at 11am and the cleaner needs to clean the rooms after that.  \n" +
                                    "   You can drop your luggage first after 11:30 AM. Would you like to put the \n" +
                                    "   luggage together and lock it? Also please remember to leave the key for\n" +
                                    "   cleaners as they need it to enter the room. Thank you.\n",
                                    "icon": "fa fa-warning"
                                },
                            ],
                        },
                    ]
                },
                {
                    "text": "延迟退房",
                    "opened": false,
                    "children":[
                        {
                            "text": "客人询问是否可以延迟退房",
                            "opened": false,
                            "children": [
                                {
                                    "selected": false,
                                    "text": "Hello. I would love to help you but there are guests coming next and the \n" +
                                    "cleaner need some time to clean the place, so I am afraid that a late check\n" +
                                    "out would be difficult for me. I am very sorry about this. If you want to find \n" +
                                    "somewhere to keep luggage, the lockers on stations or airports would be\n" +
                                    "very convenient. I Hope this could help you. Thanks.\n",
                                    "icon": "fa fa-warning"
                                },
                            ],
                        },
                    ]
                },
                {
                    "text": "咨询备品",
                    "opened": false,
                    "children":[
                        {
                            "text": "订单人数不符的时候，和客人说明",
                            "opened": false,
                            "children": [
                                {
                                    "selected": false,
                                    "text": "Hello, I prepare the blanket and the pillow according to the number of people, I saw the number of the people that you wrote is {XXX} people. I will change the number of the people in the reservation, and then send you an application of change reservation, you will receive it in the help center. Please accept it after check. Thank you.",
                                    "icon": "fa fa-warning"
                                },
                            ],
                        },
                    ]
                },
                {
                    "text": "咨询路线",
                    "opened": false,
                    "children":[
                        {
                            "text": "订单人数不符的时候，和客人说明",
                            "opened": false,
                            "children": [
                                {
                                    "selected": false,
                                    "text": "Hello，according to the Policy of the Platform Privacy, if you haven’t make the reservation, I can’t send you the detail address. But I can tell you that the apartment is near to the {XXX} station, it costs {XXX} minuets to my apartment by walk.",
                                    "icon": "fa fa-warning"
                                },
                            ],
                        },
                    ]
                },

            ]
        },
        {
            "text": "入住中",
            "opened": true,
            "children": [
                {
                    "opened": false,
                    "selected": false,
                    "text": "房源物品问题",
                    "children":[
                        {
                            "text": "关于wifi的账号密码",
                            "opened": false,
                            "selected": false,
                            "children": [
                                {
                                    "text": "fix wifi",
                                    "opened": false,
                                    "selected": false,
                                    "children": [
                                        {
                                            "selected": false,
                                            "text": "Hello dear, did you find the Wi-Fi router? The SSID and the password is written on the Wi-Fi router. Please check it.",
                                            "icon": "fa fa-warning",
                                        },
                                    ],
                                },
                                {
                                    "text": "pocket Wi-Fi 背面",
                                    "opened": false,
                                    "selected": false,
                                    "children": [
                                        {
                                            "selected": false,
                                            "text": "Hello dear, The SSID and the password is written on the back of the Wi-Fi router. Please check it.",
                                            "icon": "fa fa-warning",
                                        },
                                    ],
                                },
                                {
                                    "text": "pocket Wi-Fi ssid",
                                    "opened": false,
                                    "selected": false,
                                    "children": [
                                        {
                                            "selected": false,
                                            "text": "Hello dear, after open the pocket Wi-Fi, and press the bottom “ssid”,and then you can see the SSID and the password.",
                                            "icon": "fa fa-warning",
                                        },
                                    ],
                                },
                            ]
                        },
                        {
                            "text": "客人问房间有没有补充的卫生纸（打扫时heyakun）",
                            "opened": false,
                            "selected": false,
                            "children": [
                                {
                                    "text": "Hello dear, could you find the napkin from the cabinet? If not, may I trouble you to buy the napkin from the Convenience store？And then take a photo of the receipt and send to me, I will pay the money back to you later. Thank you!",
                                    "selected": false,
                                    "icon": "fa fa-warning",
                                },
                            ]
                        },

                    ]
                },
                {
                    "opened": false,
                    "selected": false,
                    "text": "房源设施问题",
                    "children":[
                        {
                            "text": "空调等开不了/没有暖气的情况",
                            "opened": false,
                            "selected": false,
                            "children": [
                                {
                                    "text": "普通班次",
                                    "opened": false,
                                    "selected": false,
                                    "children": [
                                        {
                                            "selected": false,
                                            "text": "Hello. So sorry for bringing you inconveniences. Could you please try a restart? If it doesn’t work, would you please take me a photo? Thanks.",
                                            "icon": "fa fa-warning",
                                        },
                                    ],
                                },
                                {
                                    "text": "（针对晚班）-如果看了照片我们还是无法解决",
                                    "opened": false,
                                    "selected": false,
                                    "children": [
                                        {
                                            "selected": false,
                                            "text": " Hello. Please give me some time to contact with the {XXX}cleaner/ maintenance{XXX} guy. Because it is a little late right now, if he couldn’t go to fix it tonight, is it ok to take care of this tomorrow morning? So sorry about any inconveniences caused by this unexpected situation.",
                                            "icon": "fa fa-warning",
                                        }
                                    ]
                                },
                            ]
                        },
                        {
                            "text": "东西坏了的情况",
                            "opened": false,
                            "selected": false,
                            "children": [
                                {
                                    "selected": false,
                                    "text": "普通班次",
                                    "opened": false,
                                    "children": [
                                        {
                                            "selected": false,
                                            "text": "Hello, I'm shocked to hear that. I think maybe the last guest broke it and the cleaner didn't find out. I'm really sorry for this, can you take a picture showing the damage? I will check with my cleaner and try to response you within {XXX}15 mins/30 mins{XXX}.",
                                            "icon": "fa fa-warning",
                                        },
                                    ],
                                },
                                {
                                    "text": "针对晚班",
                                    "opened": false,
                                    "selected": false,
                                    "children": [
                                        {
                                            "selected": false,
                                            "text": "Hello, I'm shocked to hear that. I think maybe the last guest broke it and the cleaner didn't find out. I'm really sorry for this, can you take a picture showing the damage? I will check with my cleaner. And because it is a little late right now, if he couldn’t go to fix it tonight, is it ok to take care of this tomorrow morning?",
                                            "icon": "fa fa-warning",
                                        }
                                    ]
                                },
                            ]
                        },
                        {
                            "text": "没电的情况",
                            "opened": false,
                            "children": [
                                {
                                    "selected": false,
                                    "text": "Hello. I am sorry about the inconveniences. Could you please take a photo of the switch? It will be easier for me to check with a photo. Thank you.",
                                    "icon": "fa fa-warning",
                                }
                            ]
                        },
                        {
                            "text": "没热水的情况",
                            "opened": false,
                            "children": [
                                {
                                    "selected": false,
                                    "text": "Hello. Sorry for any inconveniences caused by this circumstance. Could you please send me a photo of the heater? I will check once I receive it.",
                                    "icon": "fa fa-warning",
                                }
                            ]
                        },
                        {
                            "text": "客人问房间有没有牙膏牙刷",
                            "opened": false,
                            "children": [
                                {
                                    "selected": false,
                                    "text": "Hello，there’re basic daily necessities in my room. But we don’t supply the toothpaste and the toothbrush as the customer’s requirements are different. You need to prepare by yourselves. Sorry for the inconvenience.",
                                    "icon": "fa fa-warning",
                                }
                            ]
                        },
                    ]
                },
                {
                    "opened": false,
                    "selected": false,
                    "text": "清扫问题",
                    "children":[
                        {
                            "text": "客人入住发现房间不干净",
                            "opened": false,
                            "selected": false,
                            "children": [
                                {
                                    "selected": false,
                                    "text": "I’m very sorry about that. May I trouble you to take a photo of the room and send to me? I’ll check it with my cleaning company. You can drop your luggage in the room and go outside to have a meal or take a walk. Also please remember to leave the key for cleaners as they need it to enter the room. Thank you.",
                                    "icon": "fa fa-warning",
                                },
                            ]
                        },
                        {
                            "text": "客人说垃圾不知道怎么处理",
                            "opened": false,
                            "selected": false,
                            "children": [
                                {
                                    "selected": false,
                                    "text": "Hello, Garbage’s Classification is important in Japan. If you don’t know how to sort out or where to throw the garbage, please leave it in the room. The cleaner will clean it after you check out. ",
                                    "icon": "fa fa-warning",
                                },
                            ]
                        },

                    ]
                },
                {
                    "opened": false,
                    "selected": false,
                    "text": "钥匙问题",
                    "children":[
                        {
                            "text": "到了入住时间，但是客人在指定地方找不到钥匙",
                            "opened": false,
                            "selected": false,
                            "children": [
                                {
                                    "selected": false,
                                    "text": "Sorry about that. I will confirm where is the key with my cleaner. By the way,did you downloaded the guide-book? The detailed address and the way of getting key are written in the guide-book. Could you check if you arrive the correct address and if you find the key according to the guide-book?",
                                    "icon": "fa fa-warning",
                                },
                            ]
                        },
                    ]
                },
                {
                    "text": "致歉",
                    "opened": false,
                    "children": [
                        {
                            "selected": false,
                            "text": "Hello. I am so sorry for causing you inconveniences.",
                            "icon": "fa fa-warning",
                        },
                        {
                            "selected": false,
                            "text": "Hello. I am really sorry for this circumstance. I will take care of this right now.",
                            "icon": "fa fa-warning",
                        },
                        {
                            "selected": false,
                            "text": "Hello. Please accept my apologies for any inconveniences. I will try to response you within {XXX}15 mins/30 mins{XXX}. Sorry again.",
                            "icon": "fa fa-warning",
                        },
                    ]
                }
            ]
        },
        {
            "text": "入住后",
            "opened": true,
            "selected": false,
            "children": [
                {
                    "text": "客人通知已退房",
                    "selected": false,
                    "opened": false,
                    "children": [
                        {
                            "selected": false,
                            "text": "Thank you. Hoping that I can host you next time.",
                            "icon": "fa fa-warning",
                        },
                        {
                            "selected": false,
                            "text": "Hello. It’s my great pleasure to have you such a good guest. Hoping to host you again. Best wishes.",
                            "icon": "fa fa-warning",
                        },
                    ],
                }
            ]
        }
    ],
}